Legal Policies

Terms of Service (ToS)

Terms of Service (ToS)

  • 1.0 - Account Setup

    Full payment must be made before accounts are setup. In addition, all orders will need to bypass an automatic screening process by our system. In most cases, accounts are instantly setup. It is your responsibility to provide us with accurate billing, contact and payment information so that your order will be screened successfully. In the event that your order does not bypass our screening process, our staffs will contact you to request for additional information. Twenty70 is not responsible for lapsed account setup due to any order not passing our screening process.

  • 1.1 - Currency

    All prices denoted on the website are in terms of USD. If your primary currency is not USD, your payment merchant will apply a conversion based on their exchange rates.

  • 1.2 - Communication

    We will only communicate with you via the email address you have on file with us. It is your responsibility to monitor this email address and to ensure that your email address on file is up to date. We are not responsible for any loss or damages that may directly or indirectly arise as a result of your failure to monitor your email address on file or your failure to update your email address on file.

  • 2.0 - Content

    All services provided by Twenty70 may be used for lawful purposes only. The customer agrees to indemnify and hold harmless Twenty70 from any claim resulting from the use of our services. Examples of unacceptable material/usage, but not limited to the following:

    - Child Pornography
    - File/Image/Torrent Hosting Service
    - Forums and/or websites that distribute or link to warez/pirated/illegal content
    - Mail Bombers/Spam Scripts
    - Pirated Software/Warez
    - Public Proxy
    - Sale of any controlled substance without priof proof of appropriate permit(s)

    If you are uncertain whether the usage of your website falls into any of the above categories, please contact our Sales Department directly for clarification and we will be happy to assist you.

  • 2.1 - Grounds for Suspension and Termination

    You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted on our website may serve as cause for Twenty70 to suspend or terminate your account. We will at all times notify you first so you can remedy the issue, however depending on the severity of the situation we may have to suspend your account first.

  • 2.2 - Domains and Renewal

    The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register, transfer or release a domain name. In the event you want to transfer your domain to a different provider, a non-refundable administrative charge of $50 per domain will be imposed. We shall not release any domain to another provider unless we have received full payment for that domain (administrative charges are to be placed on hold for 180 days to combat fraud) and your account is in good standing order.

  • 2.3 - Communication with Staffs

    Our staffs are reasonable people who are willing to go the extra mile for you, however to prevent abuse of our staffs and the service we provide, we reserve the right to refuse service to any rude or aggressive customers.

  • 3.0 - Affiliates

    You may not spam or advertise in areas or sections of websites that breach the rules of the displaying site. The affiliate system may not be used to receive a discount on packages ordered for yourself. Any credit or earnings we deem to be suspicious will be removed without warning and not re-added. Affiliate funds are paid out after a 60 days holding period to combat fraud and to allow for our moneyback period.

  • 3.1 - Backups

    As with most responsible hosting companies, we treat our clients' data very importantly and perform regular backups for all accounts. However, there is no single backup system that is not susceptible to failures and although we are using some of the best measures in the industry such as implementation of RAID-10 on all of our servers and having multiple backup systems in place, we cannot guarantee the availability of a backup file. We strongly recommend and encourage our clients to maintain their own regular backups onto their own computers.

  • 3.2 - Transfers

    If you are moving to us from another web-hosting provider, you can request us to transfer your website(s) for you. Our transfers team will make every effort to help you to move your website to us. However, transfers are provided as a courtesy service, and we cannot make guarantees regarding the availability, possibility or time required to complete an account transfer.

  • 4.0 - Cancellation Procedures

    Cancellation requests must be submitted through the client area. To do this, click the icon next to the package you wish to cancel then press 'Request Cancellation'. You must then complete and submit the form. No other form of cancellation will be accepted.

    Choosing an immediate cancellation means your service will be terminated with 24 hours of submitting the form. Please further note that it is your responsibility to ensure any PayPal subscriptions you have setup are cancelled.

  • 4.1 - Disputes

    You agree that any dispute between you and Twenty70 arising out of your use of our services in any way based upon your subscription to and/or use of our services which cannot be resolved between you and Twenty70 will be submitted by the aggrieved party for binding arbitration under the auspices of the US laws.

  • 4.2 - Refund Policy

    If you are a new customer and you are unhappy with any aspect of our service, please contact our Billing Department which will attempt to rectify the situation. If the issue cannot be fixed, you are entitled to a unconditional refund within 30 days. There are no refunds past the 30 days period. Violations of our Terms of Service will waive the refund policy. Furthermore, only first-time accounts are eligible for a refund. If you had already requested for a refund before, you will not be eligible for a refund again.

    Funds paid in excess whether international or accidental will be credited to your account as hosting credits which will offset future invoices. Refund request of hosting credits on your account will not be entertained.

  • 4.3 - Chargeback and Payment Disputes

    If there is any concern regarding payments, please speak to our Billing Department for clarification rather than performing a chargeback or a payment dispute. We strongly enourage open communication with our Billing Department who will make all efforts to be reasonable to qualifying requests, rather than resorting to a chargeback. We reserve the right to refuse service to any client who performs a chargeback or payment dispute on payments made to us. In the event service is to be reinstated after performing a chargeback or a payment dispute, a non-refundable administrative fee of $50 will be imposed.

  • 5.0 - Amendments

    Twenty70 reserves the right to amend its policies at any time without prior notice.

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